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Los Angeles

PROTECT LA
RESTAURANTS

Since the rise of online ordering and delivery from the pandemic, online orders average 30-40% of a restaurant’s orders, giving third party delivery platforms substantial power in the restaurant industry. 

 

It's time to create an equitable, transparent, and fair online ordering & delivery system. We need to let our elected officials know restaurant owners need protection from the unfair and harmful business practices of big tech food delivery apps.  

Latest Campaigns

TakeAction

Tell the LA City Council to protect local restaurants from the predatory practices of the big third-party delivery platforms...

Tell the LA County Supervisors to protect local restaurants from the predatory practices of the big third-party delivery platforms...

Take Action

Restaurants in Los Angeles urgently need your help to defend restaurants from harmful business practices of big tech food delivery apps. Click below to take action today!

Become a Member

Join the Digital Restaurant Association today to gain access to the resources you need to be a successful digital restaurant owner.

WHO WE ARE:

We are a coalition of restaurant owners and operators, associations, civic groups and concerned citizens led by the Digital Restaurant Association dedicated to helping restaurants level the playing field with Food Delivery Apps.

Who We Are

WHAT DO WE BELIEVE:

Since the rise of online ordering and delivery from the pandemic, online orders average 30-40% of a restaurant’s orders, giving third party delivery platforms substantial power in the restaurant industry. While third-party online food order and delivery services are convenient, they are pay-to-play marketplaces that disconnect customers from the restaurants who serve them and, more problematically, allow platforms to charge substantial commissions to restaurants that are hidden from customers.

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What We Believe

This has created a number of challenges, including:
 

Lack of Control of the Customer Experience: A lack of control in the customer’s ordering and delivery experience can result in customer service issues, miscommunication, and potential damage to the restaurant's reputation that restaurants often have to pay for through chargebacks.

End Anti-Competitive Practices:  Food delivery platforms continue to use unfair business practices to limit restaurant choice.  These include constantly changing contracts, increasing fees to effectively force restaurants to use delivery, and continuing to use restaurants’ intellectual property on their platforms without their approval.  These practices need to end.  


Customer Information Access: The customer information shared through online orders should be shared with the restaurants served, not solely owned and controlled by the third-party delivery platforms.  The current system denies restaurants the ability to directly communicate with their customers, resolve issues in real-time and gather insights they need to better understand and serve their customers effectively.


Fee Transparency: California’s AB 286 was signed into law in October of 2021. This law requires third-party delivery platforms to itemize cost breakdowns of delivery transactions to both restaurants and customers. California is one of the only states that requires this and it's essential that we keep it in place. Fee transparency allows restaurants and consumers to make more informed decisions regarding partnerships and purchases. Fee transparency is crucial in leveling the playing field for restaurants and we must ensure that this law stays in place and is bolstered.

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